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Refund policy

Return & Exchange Policy

For any assistance, please contact us at
info@truereligionsa.co.za, or via WhatsApp on 078 454 1182 or 079 298 4224.

Timeframes for Returns & Exchanges

All return and exchange requests must be submitted within the following timeframes, calculated from the date of delivery:

  • Sale items: Exchange requests must be logged within 3 days of delivery. No refunds are offered on sale items under any circumstances.
  • Full-priced items: Returns and exchange requests must be logged within 7 days of delivery.

Requests submitted outside of these timeframes will not be accepted.

How to Log a Return or Exchange

  1. Log in to your account — Visit our website and sign in to your True Religion account.
  2. Find your order — Go to your order history and select the order containing the item you wish to return or exchange.
  3. Submit your request — Choose the item(s), the quantity, and the reason for your return or exchange, then submit.
  4. Await approval — Our team will review your request and notify you whether it has been approved or declined.

Once approved, further instructions on how to send the item back will be provided.

Alternatively, contact us via WhatsApp on 078 454 1182 or 079 298 4224 with your online order number. Please note that exchanges and returns can take up to 7 working days to process.

Conditions for Exchange & Returns

All items purchased are subject to the exchange and return conditions set out below, as well as the applicable timeframes above. For an exchange or return to be accepted, the product must meet ALL the following conditions:

  • The product must be undamaged and unused.
  • Original labels and stickers must still be attached.
  • The product must be returned in its original, undamaged packaging.
  • All seals must be intact (if applicable).
  • The product must include all accessories and parts.

Items that do not meet these conditions will not be accepted for exchange or return.

Exchange Policy for Fashion & Footwear

  • Fashion and footwear products are eligible for exchange for a different size or an alternative option/item, subject to availability at the same price as the original purchase.
  • If the desired size is available or alternative option/item, TRUE RELIGION will arrange collection of the product and delivery of the requested size/item. An additional courier fee of R300 applies for collection and re-delivery. The new item will only be dispatched once the returned item has been received.
  • If the desired size or alternative option/item is not available, your store or online account will be credited with the purchase price.
  • We do not offer exchanges or refunds on swimsuits, earrings, caps, or underwear due to hygiene reasons.

Refunds

Refunds on full-priced items are only processed in cases where an item has been incorrectly supplied. In such cases, the item will be assessed first, and if approved, a refund will be processed to the original payment method used at checkout.

Refunds will not be issued for:

  • Change-of-mind purchases.
  • Items that have been worn or used.
  • Size-related issues (a size exchange or store credit will be offered instead, subject to availability and applicable timeframes).

Wrong Product or Incorrect Description

If TRUE RELIGION delivers the wrong product, or if the product does not match the description on the website, or if any accessories are missing, please notify us immediately at info@truereligionsa.co.za or on our official WhatsApp lines. We will arrange collection at no charge and either deliver the correct product (if available) or credit your store/online account or process a full refund to your original payment method.

Sale Items

No refunds are provided on sale items under any circumstances. Exchange requests for sale items must be submitted within 3 days of delivery, subject to all exchange conditions being met and the desired size being available. If the desired size or alternative option/item is not available, a store or online credit will be issued.

Overseas Orders

TRUE RELIGION does not offer returns or exchanges on overseas orders. All international purchases are final. Please ensure you review your order carefully before completing your purchase.

Outlet Store

NO EXCHANGES and NO REFUNDS will be accepted on outlet items for any reason, including size-related issues. All outlet purchases are final.

For any further queries, our customer care team is at your service:
info@truereligionsa.co.za